Keeping your Customers happy

We work to improve measurable
results in Customer Satisfaction,
Retention and Reputation.

Hero Box

Flexible multilingual Customer service via chat, e-mail and phone. Pay for results, not for the effort.

From Startup to Enterprise

We deliver value to your Customers at every stage – no matter if you’re just starting a new business or expanding into new markets.

Give your Customers the best possible experience.

What we do

Contact center

Our team is ready to support your Customers on your behalf. We'll set up a professional, multilingual Contact Center "within seconds". Give us a try.

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Advisory

You can rely on our experts for a variety of tasks. We will audit your Customers' mood and your effectiveness in Customer Care, prepare and implement a tailored solution for your Company.

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Trainings

Already have your Contact Center? We will train your staff in providing superior Customer Experience.

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Variety of models

Together we shall choose a business model that will suit your needs and our competencies best, depending on the processes, goals, maturity or even nature of your cash flow characteristics.
All of that with full respect to defined KPIs and your Customers' expectations.

Why us?

Did you ever contact a Customer Care team that seemed to have absolutely
no clue of what they are doing?

We are the warranty that your Customers will feel quite the opposite.

We speak 14 languages

95%

of phonecalls picked up

within

seconds

99%

of chats served

within

seconds

100%

of emails answered

within

hours

Within the first half year from our launch, 10+ businesses set up a Customer-friendly support with us.

No matter the size or location, if you need to interact with your Customers, we're here to help you!

We helped

Support for an operational call center for companies from the service sector

The project included the choice of technology and the development of the operational solutions necessary to run the call center customer service.
Delivery time - 6 months
We provided our partners an expert assistance in the selection and launch of a platform for a call center and selection of telecommunication solutions for the created center. Working on the project, we have attached particular importance to business conditions by designing an optimal model of investment financing.

The results of the project:
Verification of business objectives and budgets (capital and operating costs)Identification and selection of the optimal telecommunication solutionsImplementing a model of efficient call center and a map of competencesImplementing strategies and scenarios of customer service with a technological approachPreparing and conducting the process of bidding and selection of the suppliers of technological solutions for the call centerSupport during the implementation process and planning the future development of the customer service center

Launching a telephone customer service center for an international carrier

The project involved the development of operational assumptions and the commissioning supervision of a multi-channel customer service center for inbound and outbound traffic.
Delivery time - 4 months
We supported the customer in every stage of the creation of the service center.

The results of the project:
Preparation and verification of the business objectives Defining the role of the hotline and strategies for the sales campaigns Creation of a three-year business plan for the development of the customer service center and for gradually building competences within sales Determining the most effective use of various channels of communication with the customersCreating a plan to start operating the call center Preparing the map of competences of the operational team Recruitment of the employees Development of a strategic platform integrated with the call center systems Customer (ticket, knowledge base, CRM)

Preparing and conducting a series of workshops for mid-level management staff of an outsourced call center

The aim of the project was to improve the efficiency of mid-level managers, and to provide them with the necessary competences.
Delivery time - 6 weeks
The project included the term "bottlenecks", identification of training needs, a program of workshops based on the processes and procedures used in the company of our partner and aiming to give the necessary competencies to the employees.

The results of the project:
Shortening of the circulation time of documents Delivering a tool systematizing the work with the project Determining the most effective channels for flow of information Introducing the team to the written way of communication regarding project data Transfer of competences: basics of project management, modern approach to project management and leadership skills A series of two-day workshops attended by approx. 60 employees

Development and implementation of Intranet system support collaboration and customer relationship management (CRM system)

The aim of the project is to create a platform for a central repository of knowledge about customers, documents and ongoing business activities, enabling easy and transparent access to information tailored to the individual needs of employees.
Implementation time - 4 months
The project included the identification of operational processes, their functional analysis, the identification and definition of areas of competence, the accountability and participation of individual organizational entities in operational processes, the creation of a uniform system of procedures and guidelines to follow in case of emergencies and unusual situations, building of a unified communication system, the development of the necessary documents and determining the methods of archiving and distribution.

The results of the project:
Implementation of a unified information policy within the company Implementation of tools to support the processing of orders by sales as well as handling of requests and complaints for internal customers Designing a central database of business knowledge about the market, partners and competitors Providing the necessary reporting tools for all levels of management

Our team

Every business CAN have an excellent and efficient Customer Care, and even make extra income out of it - but not all of them WILL.

Rafał Jarosz

The Unknown / Co-Founder

Our team is made of great individuals, connected by a greater cause to support our Customers even better.

Our principles? We select our members by searching for people who understand that the Customer is the most important gear in a company's mechanism.

We speak several languages, stay ready 24 hours a day and are culturally diverse for better understanding of your Customers, wherever they are.

Know us better

We worked with

We are also involved in a couple of secret missions we can’t talk about...

Careers

We’re always happy to meet inspiring people. Get to know us better and apply.

Apply

Contact us

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Customer Heroes sp. z o.o. with its registered seat in Warsaw at ul. Domaniewska 37/34, 02-672 Warszawa is the controller of your personal data. For more info click here.

Customer Heroes sp. z o.o. with its registered seat in Warsaw at ul. Domaniewska 37/34, 02-672 Warszawa, is the controller of your personal data provided through the contact form.

We process your personal data for the following purposes:

- repsonding to your queries

Legal basis: legitimate interest in responding to your request

- sending you marketing communications, tailoring offers to your needs and informing you about our business

Legal basis: legitimate interest in direct marketing of our products and services

You have the right to request access to and rectification or erasure of your data. You also have the right to restriction of processing and to object to the processing. You can also request that we transfer your personal data to a different controller (right to data portability).

You can contact us at privacy@customer-heroes.com. For more information on how we process your data, please see our Privacy and Cookie Policy.

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