Customer Heroes

Our team

We provide measurable results for your team and company.

Rafał Jarosz, The Unknown / Co-Founder

Customer care is quite fun,
if one does it right. We do!

Paweł Koc, the Unknown

The border between possible and impossible lays in human determination. We cooperate only with Superheroes!

Madga Furtak, the Unknown

Our Experts and Advisors

Our team is ready to support your Customers on your behalf.

Agnieszka Nieciecka

Andrzej Stępień

Anita Mansfeld

Edyta Madej

Grzegorz Filipowicz

Jacek Czapski

Joanna Robaczewska

Joanna Radziszewska

Jolanta Nowak - Jurczyńska

Krystian Marczak

Magdalena Turowska-Kwapisz

Monika Skibińska

Piotr Szamałek

Przemysław Jackowiak

Szymon Lach

Tomasz Wypych

Wiktor Siegel

Wojciech Kaczmarek

Our values

Our Team believes in four basic values as Superheroes, known as...

TRUST - your teammates and build Trust with the Customers

HONESTY - with everyone you work with

OPENNESS - in everything you do

RESPECT - for others and trying to understand them

EVERYONE, ON EACH LEVEL, FOLLOWS THESE VALUES, and no decision is made without having them in mind.

Roles and Responsibilities

Sidekick

This is where you start. You learn, get to know the Team better, build relations with the Customers. After 2-3 months every Sidekick is evaluated by the Team and through Customer feedback against his or her efficiency and values we follow. With at least good results, you can make the next step.

Hero

Team members with full responsibility for their cooperation with Customers. Becoming a Hero gives you additional benefits, super powers and development opportunities.

SuperHero

Impossible missions, Heroes development, quality assurance, new projects implementation. They are guardians of the highest standards and always ready to help and support others. Patroling the city skies :)

The Unknowns

Mysterious team of those whose actions and decisions influence the direction where the business is going and take care of the whole working environment.

Hero TV

I enjoy good vibes in the office and at the same time the atmosphere of professionalism.

No se puede imaginar un lugar de trabajo más amable e inspirado.

Kuba

English

Spanish

Hero

Es genial trabajar aquí porque el ambiente de la oficina con los compañeros es distendido.

It's great working in here because the office environment with colleagues is relaxed. Working with open minded people is always cool.

Harry

Spanish

English

Hero

Working here has been and still is a thrilling opportunity to develop a set of interpersonal skills that help me to grow as a person and provide a better customer service every day.

Trabajar aquí me ha abierto horizontes nuevos en mi camino personal y profesional. Desde que he comenzado a formar parte del grupo de Customer Heroes no he cesado de desarrollarme, queriendo llegar a unos resultados óptimos en mi día a día laboral.

Je ne cesse d´être étonné à quel point mon travail ici est stimulant et me permet d´acquérir de nouvelles connaissances chaque jour.

Jacek

English

Spanish

French

Hero

I have already been working with the Team for over 1,5 year, even as a student. The company grants me professional development, support, excellent job conditions and friendly environment. As a young person, what more could I expect?

Je travaille au sein de l’équipe depuis plus d'un an et demi, tout en étant étudiante . Pour moi, cette entreprise garantit un développement professionnel, un soutien permanent, de bonnes conditions de travail et une ambiance amicale. En tant que jeune personne, que faut-il attendre de plus?

Kasia

English

French

Hero

Notre équipe est préoccupée des besoins de nos Clients (voici notre devise : chaque Client est un Client stratégique). En fait, nous sommes toujours prêts à les assister afin de résoudre leurs problèmes (ce qui est notre but principal) pour leur satisfaction. En travaillant ici depuis un an j'ai appris à trouver une solution rapide et efficace.

Nuestro equipo se preocupa mucho de los clientes con el fin de ayudarlos a resolver sus problemas. Para nosotros cada cliente es un cliente es único e importante. Dentro de nuestro grupo, cada uno participa en el proyecto llamado “Apoyo al Cliente”. Todos nos sentimos responsables de que el cliente se sienta satisfecho. Trabajando ahi desde hace tiempo yo he aprendido, entre otras cosas, a presentar soluciones prontas y eficaces.

We as a Customer Support Heroes follow one rule - Every Customer is a Strategic Customer. Here in the office the atmosphere encourages to help. We help each other to help the others. Our co-workers are team mates which leads us to the crucial goal- to deliver fast and long-term resolution for the satisfaction of our Customers. Working here I learned among many other things how to deliver prompt and efficient solution for the Customer.

Marek

French

Spanish

English

Hero

How to join us

To join us as a Sidekick everyone has to accomplish a simple mission:

01. First, let us know that you are interested - send us your achievement list.

02. The Unknowns and SuperHeroes evaluate your superpowers and contact you via phonebooth to verify your skills and discover your expectations.

03. If successful, you will be invited to an assessment session (1-2 hours usually), where a variety of assignments will be waiting for you. Done? Great! Within 2 days we will notify you about the results.

04. Finally, just one more individual one on one/two/three session with The Unknowns about the details of our cooperation.

Next step is a warm "Welcome on board" as a Sidekick!

The rest of the path is up to you, just as described above...

Send your resume to:

apply@customer-heroes.com

Our team

We provide measurable results for your team and company.

Customer care is quite fun, if one does it right. We do!

The border between possible and impossible lays in human determination. We cooperate only with Superheroes!

Our Experts and Advisors

Our values

Roles and Responsibilities

Sidekick

Hero

SuperHero

The Unknowns

Hero TV

How to join us

Next step is a warm "Welcome on board" as a Sidekick!

Customer care is quite fun,
if one does it right. We do!