Because of our professional background, we have strong expertise in solutions and strategies for CRMs and Contact Centers, in every aspect - people, operations and technology.
We are a group of independent business advisors, trainers and experts, but our work is what we really are passionate about in the first place.
Results for Your Customers - main success factor.
At every stage we can support the change in different ways:
audits and analysis, trainings, coachings, advisory, interim management, project management...
Business Coach, manager and consultant. For the last 14 years he has been associated with the areas of outsourcing, customer service and sales. Specialist in solutions that support relationship management and customer experience (CEM/CX), improving the operational efficiency of operational departments and IT, business intelligence for front- and back-offices, and dimensioning technology solutions of call/contact centres and CRM. As a coach, he deals with the quality and efficiency of customer services, business intelligence, sales and project management.
Founder of KlinikaCallCenter.pl, speaker and host at dozens of conferences in the field.
The only Polish person awarded the title "2013, 2015, 2016 Industry Champion" by the vortal and trade association ContactCenterWorld.com.
Member of CXPA - Customer Experience Professional Association.
Expert in the field of CEM, CRM and Contact Center of ProProgressio Foundation.
Expert cooperating with the Polish Banks Association.
Auditor at the "Customer Friendly Company" programme.
His responsibilities include among others relationships with customers and implementation of projects in an outsourcing call centre of hundreds of positions, he led the restructuring works of the area of customer service in a large energy group, he also coordinated the processes of selection and implementation of Contact Center and CRM solutions. He has participated in projects for companies such as PKN Orlen, RWE, PZU, PKO BP, Telekomunikacja Polska, ERGO Hestia Group, ING UF, ENEA, Polkomtel, Prudential, PTC Era, Infiniti, Microsoft, AXA, TUiR Warta, Canal+ Cyfrowy, Sanitec Koło, Exatel, Europ Assistance, Cefarm, Merlin.pl, Amerigas, Orlen GAZ, Media Regionalne, Getin Bank, Medicover, Orbis, Wolters Kluwer, GLS, Mondi Dorohusk and many others.