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Advisory
Customer Experience Management - for us it's a coherent solution covering all aspects of customer interactions with the brand, the product and the company.
We believe that a customer centric approach cannot be divided into departments - it must become a key driver for every employee's work. At any level of the organization.
Because of our professional background, we have strong expertise in solutions and strategies for CRMs and Contact Centers, in every aspect - people, operations and technology.
We are a group of independent business advisors, trainers and experts, but our work is what we really are passionate about in the first place.
How do we work
Results for Your Customers - main success factor.
Together we answer the question "WHAT do You want TO ACHIEVE?"
Set up MEASURABLE success factors from Your Customers' perspective
Define scope of change and action plans
Agree on Your and Our roles and responsibilities
Project KICKOFF!
Analyse, watch, learn, find ROI, prepare solutions
Implement the change together
Maintain and verify the change
Review results vs success factors...
At every stage we can support the change in different ways:
audits and analysis, trainings, coachings, advisory, interim management, project management...
Make Your Customers happy!
Head of Consulting services
Rafał Jarosz
Business Coach, manager and consultant. For the last 14 years he has been associated with the areas of outsourcing, customer service and sales. Specialist in solutions that support relationship management and customer experience (CEM/CX), improving the operational efficiency of operational departments and IT, business intelligence for front- and back-offices, and dimensioning technology solutions of call/contact centres and CRM. As a coach, he deals with the quality and efficiency of customer services, business intelligence, sales and project management.
Founder of KlinikaCallCenter.pl, speaker and host at dozens of conferences in the field.
The only Polish person awarded the title "2013, 2015, 2016 Industry Champion" by the vortal and trade association ContactCenterWorld.com.
Member of CXPA - Customer Experience Professional Association.
Expert in the field of CEM, CRM and Contact Center of ProProgressio Foundation.
Expert cooperating with the Polish Banks Association.
Auditor at the "Customer Friendly Company" programme.
His responsibilities include among others relationships with customers and implementation of projects in an outsourcing call centre of hundreds of positions, he led the restructuring works of the area of customer service in a large energy group, he also coordinated the processes of selection and implementation of Contact Center and CRM solutions. He has participated in projects for companies such as PKN Orlen, RWE, PZU, PKO BP, Telekomunikacja Polska, ERGO Hestia Group, ING UF, ENEA, Polkomtel, Prudential, PTC Era, Infiniti, Microsoft, AXA, TUiR Warta, Canal+ Cyfrowy, Sanitec Koło, Exatel, Europ Assistance, Cefarm, Merlin.pl, Amerigas, Orlen GAZ, Media Regionalne, Getin Bank, Medicover, Orbis, Wolters Kluwer, GLS, Mondi Dorohusk and many others.
Rafał Jarosz
The Unknown / Co-Founder
Call us and learn what you can do!