Contact center

Our team is ready to support your Customers on your behalf. We'll set up a professional, multilingual Contact Center "within seconds". Give us a try.

Customer care is quite fun,
if one does it right. We do!

Paweł Koc, the Unknown

The border between possible and impossible lays in human determination. We cooperate only with Superheroes!

Madga Furtak, the Unknown

What do we offer?

We have mastered the Customer Care,
and we will be happy to assist you in:

Customer Support

Multi-channel inbound assistance for Customers - live-chat solutions, phonecalls, emails.
All with a great Service Level.

Satisfaction Surveys and Feedback gathering

Tailored methods, analysis, reporting and recommendations. The tool for you to know what to do and why

Online reputation management and social media monitoring

Round-the-clock monitoring of your profiles, instant responses to let your Customers know that you care.

Marketing research

All to find out about Customers’ needs and preferences, and give you feedback on their satisfaction or perception ratios.

How do we work

Before our heroes will be ready

Preparations:

First we talk about your Customers

Who they are, what they expect and where their satisfaction with your business comes from

We prepare an approach and scope of cooperation - the ways your Customers will benefit and your business will earn

Then we want to know your goals

Measurable, data-driven expectations you want to achieve

If agreed, we search for a business model that will suit these criteria best and address all risks that may appear

Peacefully enjoy your siesta ;)

We schedule project preparations and test missions if necessary...

This way we make sure that everything will be ready to start on time!

After launch

We’re not done yet!

We’re working constantly to improve your new support team and make them even better! All this to...

Analyzing and implementing changes

Discovering recommendations for your business

Make your Customers happy!

Constant evaluation and quality assurance

So, Need a rescue?

We’re here for you!

Let's talk how we can help to improve your Customer service